Click411, Inc Announces Creation of New Site to End Phone Tree Frustrations
New website PhoneTreeShortcuts.com eliminates multi-route voice prompts
Los Angeles, CA – July 18 2008 – Leading online resource company Click411 is delighted to announce their latest addition to the Click411 family, PhoneTreeShortcuts, which can be found at www.phonetreeshortcuts.com or www-click-411.com. PhoneTreeShortcuts allows end users to bypass the interactive voice prompts and commands when calling a business or service center and is the ideal solution to long waiting queues and aborted calls.
Figures show that over 40% of calls to companies are aborted when callers are faced with voice prompted directions. This high number of abandoned calls can have a major impact on a user’s experience withy a company and is one of the reasons behind PhoneTreeShortcuts.
“There is incredible frustration on the part of the consumer in dealing with interactive phone menus. If you lost 40% of your business through a poor sales or after-sales service team, you’d be asking questions of that team,” says Manly Hyde, owner of Click411, Inc. “Yet many businesses don’t even think that it could be down to their phone system – they look for other reasons instead, and miss the cause of the problem altogether. PhoneTreeShortcuts will ease consumer frustration in dealing with time-consuming and frustrating phone tree menus.”
The database used by Click411.com allows the user to view the phone tree menus for popular companies without having to listen to all of the voice prompts. By offering the details regarding the exact extension a caller requires, the website ends the need to be routed from one number to another. Users can search for a number alphabetically, by category or by a user-defined search.
Using a drop down menu, users can also select categories and sub-categories to enable them to quickly find the number they are after. Click on an Airline tab, for example, and a list of airlines worldwide appears. Select the airline of choice, and the number and description appears, informing users of the choices normally available via telephone. The system is extremely user-friendly and easy to follow and will allow callers to place the right call immediately.
The service also includes a Dial Now option, where the where the software will work in conjunction with a user’s computer – by clicking on the link the service will dial the number and the user can input the exact extension they want. Other features will be added as the service expands and will include more user-defined options.
About Click411, Inc.
Click411, Inc., a privately held company based in Los Angeles, is a rapidly growing company with over 1 million page views per month. The online resource company offers people search, business searches, reverse address and reverse phone number lookups for the U.S. and Canada. Maps, directions, a web directory and Internet search are also offered. Click411.com was launched in 2000 and continues to expand the quality and number of services offered.
Contact Information
Manly Hyde
CLICK411, INC
http://www.click411.com
888-655-8950
Further information on PhoneTreeShortcuts can be found at www.phonetreeshortcuts.com
Copyright © 2008 Press Release PR
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